Books & Courses
Introduction to Service Management with ITIL 4
Description
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.
As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL.
Features
- Tailored for Beginners: Whether you're new to AI or looking to expand your knowledge, this course breaks down complex topics into understandable segments, ensuring a solid foundation in Generative AI.
- Hands-On Learning Experience: Move beyond theory with practical exercises, including building your own Generative AI chatbot, getting real-world skills and experience. Note that the chatbot section is totally optional, and if you are from a non-technical background, its ok to skip or just watch along.
- Instructor Guidance: The instructor has deep knowledge and experience in AI and Generative AI, offering insights and guidance throughout the course.
Target audiences
- College Students
- Anyone interested by the buzz around Generative AI
- Aspiring AI/Generative AI Enthusiasts
- Business Professionals and Leaders
- Career Seekers in Tech
- Innovative Problem Solvers
Requirements
- A desire to learn...
- Chatbot section (Optional) requires OpenAI credits
